If you think you have become a victim or are at risk of identity theft, it’s important to act quickly:
- Report lost or stolen cards, cheque books, financial or utility statements and identity documents to the issuer immediately and inform them of your concern
- Visit the Royal Mail website to report any loss or theft of mail
- Contact your bank or credit card issuer to report suspicious transactions on your statement
- If you have not already done so obtain a copy of your personal credit file and check it for suspicious entries, this is available at a cost from the following credit reference agencies:
If you find out that someone has opened a bank account or obtained credit in your name, contact the company concerned immediately. Report the matter to law enforcement. This can be done in a number of ways:
Local police force – search for details on Police.uk
Action Fraud – the UK’s national fraud reporting centre can be contacted online at Action Fraud or by telephone on 0300 123 2040
Remember to tell your bank that you are a victim of fraud, even if they are not involved, so that they can monitor your account(s) more closely.
If you believe that you are at risk from identity theft or have actually become a victim, you can also apply for protective registration with the UK’s fraud prevention service, CIFAS. This alerts members of CIFAS to the fraud so that they can take extra care when dealing with credit applications using your personal information.
If you have an investment with M&G and are concerned about the security of your account information contact us immediately.
For more information on identity theft, visit the following useful websites:
Bank Safe OnlineThe UK Payment council’s consumer information site
Financial Fraud Action – Fraud prevention advice supported by the financial services industry
Get Safe Online – Additional help and advice on internet crime and identity theft
IdentityTheft.org.uk – Identity Fraud Consumer Awareness Group (IFCAG) information site
Action Fraud – The National fraud reporting centre
Note that M&G can’t be responsible for the content found on external websites.